Contact Us

Gorjana encourages customers to reach out for assistance or inquiries through several convenient channels. Customers can contact the support team by email at Gorjanas@outlook.com or by calling (424) 235-6912. The customer service team is available to respond to questions Monday through Friday from 6 a.m. to 5 p.m. PST and on weekends from 7 a.m. to 3 p.m. PST, providing timely help during accessible hours.

For those who prefer to communicate online, Gorjana offers a contact form on its website. Users can enter their full name, email address, specify the nature of their concern, and provide detailed information regarding the issue. This ensures that the support team receives complete context, allowing them to respond accurately and efficiently. Whether the inquiry involves an order, a product question, shipping details, returns, or any other aspect of the Gorjana experience, submitting a request through the form helps ensure it is routed to the appropriate department for prompt handling.

Customer security is a priority for Gorjana. Reports of individuals impersonating the company to send fraudulent job offers have been noted. Official communications from Gorjana will always come from an @gorjana.com email address, and the company never asks for personal financial information or payments during hiring processes. If customers encounter suspicious messages or suspect fraud, they are encouraged to report it immediately to Gorjanas@outlook.com. This practice helps protect both prospective employees and customers from scams and unauthorized activity.

The support team is trained to assist with a wide variety of topics. They can provide updates on order status, tracking information, or guidance for cancellations and changes. Product-related questions, including availability, materials, and styling advice, can also be addressed. If a customer receives a damaged item or needs help with repairs, the team guides them through Gorjana’s Happiness Guarantee process to ensure satisfaction.

In addition, the team can assist with payment inquiries, gift card usage, promotional offers, and in-store services such as product pick-up or returns. First-time customers seeking help navigating the website or understanding company policies will find support and guidance available. By offering multiple contact methods—phone, email, and online form—Gorjana ensures that assistance is accessible and reliable for all users.

Overall, Gorjana’s customer support emphasizes transparency, security, and responsiveness. Whether reaching out by phone or email, customers can expect professional guidance, timely responses, and clear instructions, reflecting the company’s dedication to providing a trustworthy, safe, and satisfying experience.